Privacy Policy

1. Data Protection at a Glance

General Information

This privacy policy applies to the use of our website wohnungsbot-hamburg.de as well as our mobile app “Wohnungsbot Hamburg”, downloadable from the Apple Store and the Google Play Store.

The following information provides a simple overview of what happens to your personal data when you visit this website or use our mobile app. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy set out below this text.

Data Collection on This Website

Who is responsible for the data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the section “Information on the controller” in this privacy policy.

How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter into a contact form.

Other data is collected automatically or after your consent when you visit the website by means of our IT systems. This is primarily technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?
Part of the data is collected in order to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour. Where contracts can be concluded or initiated via the website, the data transmitted is also processed for contract offers, orders or other order enquiries.

What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time with effect for the future. In addition, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have a right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions on the subject of data protection.

Analysis Tools and Third-Party Tools

When you visit this website, your surfing behaviour may be evaluated statistically. This is done primarily with so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

2. Hosting

We host the contents of our website with the following provider:

All-Inkl

The provider is ALL-INKL.COM – Neue Medien Münnich, owner René Münnich, Hauptstraße 68, 02742 Friedersdorf (hereinafter All-Inkl). For details, please see All-Inkl’s privacy policy: https://all-inkl.com/datenschutzinformationen/.

The use of All-Inkl takes place on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable presentation possible of our website. Where corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time.

Order Processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission over the internet (e.g. when communicating by email) can have security gaps. Complete protection of the data against access by third parties is not possible.

Information on the Controller

The controller responsible for data processing on this website is:

Wohnungsbot Hamburg
attn. Jasper Boeller
Witts Allee 1a
22587 Hamburg

Phone: +49 40 56119971
Email: info@wohnungsbot-hamburg.de

The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage Period

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for the data processing ceases to apply. If you assert a justified request for deletion or revoke consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion takes place after these reasons cease to apply.

General Information on the Legal Bases for Data Processing on This Website

If you have consented to the data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data pursuant to Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information in your terminal device (e.g. via device fingerprinting), the data processing is additionally carried out on the basis of Section 25(1) TDDDG. The consent can be revoked at any time. If your data is required for contract performance or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data insofar as this is necessary for the fulfilment of a legal obligation on the basis of Art. 6(1)(c) GDPR. The data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the legal bases relevant in the individual case is provided in the following paragraphs of this privacy policy.

Recipients of Personal Data

As part of our business activities, we work with various external bodies. In some cases, this also requires the transfer of personal data to these external bodies. We only pass on personal data to external bodies if this is necessary within the scope of contract performance, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest pursuant to Art. 6(1)(f) GDPR in passing it on, or if another legal basis permits the passing on of data. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke consent that has already been given at any time. The lawfulness of the data processing carried out up until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(e) OR (f) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH ANY PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT ADVERTISING (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have a right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, Correction and Deletion

Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from its storage – only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on This Website

If, after the conclusion of a paid contract, there is an obligation to transmit your payment data to us (e.g. account number in the case of a direct debit authorisation), this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

In the case of encrypted communication, your payment data that you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our web pages use so-called “cookies”. Cookies are small data packages and do not cause any damage to your terminal device. They are stored on your terminal device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or an automatic deletion is carried out by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within web pages (e.g. cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behaviour or for advertising purposes.

Cookies that are necessary to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimise the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services. Where consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.

We use the following cookies on this website:

Cookie name	Purpose	Duration
wbhh_session	Stores the user’s login status and enables a persistent login.	Technically necessary for authentication and the login function, lifetime: browser session
XSRF-TOKEN	CSRF protection for all forms	Technically necessary for the security of the forms used, duration: browser session
wbhh_locale	Stores the user’s selected language (German/English)	Technically necessary for providing the language function, lifetime: 1 year
remember_web_...	“Stay logged in” cookie (only if the checkbox is ticked)	Technically necessary for authentication and the login function, lifetime: 5 years

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address

This data is not merged with other data sources.

The collection of this data is carried out on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be collected.

Contact Form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is carried out on the basis of Art. 6(1)(b) GDPR, if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for the data storage ceases to apply (e.g. after your enquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Enquiry by Email, Phone or Fax

If you contact us by email, phone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The data you send us via contact enquiries will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for the data storage ceases to apply (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Registration on This Website

You can register on this website and our mobile app in order to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will refuse the registration.

For important changes, for example to the scope of the offer or in the case of technically necessary changes, we use the email address provided during registration to inform you in this way.

The processing of the data entered during registration is carried out for the purpose of implementing the user relationship established by the registration and, if applicable, for initiating further contracts (Art. 6(1)(b) GDPR).

The data collected during registration is stored by us for as long as you are registered on this website and is subsequently deleted. Statutory retention periods remain unaffected.

5. Use of the Wohnungsbot

In order to use our Wohnungsbot, the setup of a free Telegram account is required, provided this is desired as a notification channel. When using the bot, we only process the search criteria that you provide yourself. There is no automatic application or passing on of your data to third parties. The data processing is carried out on the basis of Art. 6(1)(b) GDPR for the performance of the contractual services.

The provider of Telegram is Telegram Messenger LLP, based in London, United Kingdom. You can find Telegram’s privacy policy at: https://telegram.org/privacy. Please note that Telegram processes personal data (e.g. your phone number, IP address and communication content) on its own servers. Telegram uses servers both within and outside the EU for data processing. We have no influence over how Telegram further processes this data. The use of Telegram is therefore at your own responsibility.

App (iOS & Android)

Our mobile app enables you to access your stored search criteria and to receive apartment listings via push notifications on your smartphone or tablet.

Firebase Cloud Messaging (Push Notifications)

For the technical delivery of push notifications, we use Firebase Cloud Messaging (FCM), a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. In doing so, a pseudonymous device token is generated, which is required for delivery. Firebase Analytics or other tracking functions are not used. The data processing is carried out on the basis of Art. 6(1)(b) GDPR for the performance of contractual services. Further information can be found at: https://firebase.google.com/support/privacy

Provision via App Stores

Our app is provided via third-party platforms, in particular the Apple App Store and the Google Play Store. When downloading or updating the app, personal data – e.g. device identifiers, IP address, account information – may be transmitted to the respective provider. We have no influence over this data processing. The privacy policies of the respective platform apply:

Apple: https://www.apple.com/legal/privacy/
Google: https://policies.google.com/privacy

6. Analysis Tools and Advertising

Web Analytics

This website uses its own service for web analytics. This service does not use any personal data. No data is read out or stored on the website visitor’s terminal device. The IP address of the website visitor is anonymised. This is done on the basis of an overriding legitimate interest in improving the stability and functionality of our website pursuant to Art. 6(1)(f) GDPR. A re-identification or recognition of the website visitor beyond the website is not possible. Cookies are neither set nor used.

The web analytics enables the website operator to record and analyse the use of this website by website visitors. In doing so, the website operator receives various usage data, such as usage time, page views, dwell time, operating systems used or screen resolution used. It is also possible to record whether website visitors perform certain actions such as clicks or purchases.

Hosting

The anonymised analysis data is transmitted via this server, without using personal data of the website visitor, to the web analytics service Google Analytics and, as a rule, stored there on a Google server in the USA. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Profiling or linking with other sources is not possible with this anonymised analysis data. You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Objection to Data Collection

You can prevent the collection of your analysis data by deactivating the data collection. An opt-out cookie is set that prevents the collection of your data during future visits to this website in your current browser.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g. location data and interests) (audience targeting). As the website operator, we can evaluate this data quantitatively, for example by analysing which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks.

The use of this service is carried out on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TDDDG. The consent can be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

The company has a certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. You can obtain further information on this from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

7. Plugins and Tools

Google Fonts (Local Hosting)

This site uses so-called Google Fonts, provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. A connection to Google servers does not take place in this process.

You can find further information on Google Fonts at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Font Awesome (Local Hosting)

This site uses Font Awesome for the uniform display of fonts. Font Awesome is installed locally. A connection to servers of Fonticons, Inc. does not take place in this process.

You can find further information on Font Awesome in the privacy policy for Font Awesome at: https://fontawesome.com/privacy.

8. eCommerce and Payment Providers

Processing of Customer and Contract Data

We collect, process and use personal customer and contract data for the establishment, content design and modification of our contractual relationships. We collect, process and use personal data on the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6(1)(b) GDPR.

The collected customer data is deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Data Transfer upon Conclusion of a Contract for Services and Digital Content

We only transfer personal data to third parties if this is necessary within the scope of the contract processing, for example to the credit institution commissioned with the payment processing.

A further transfer of the data does not take place or only takes place if you have expressly consented to the transfer. Your data will not be passed on to third parties without express consent, for example for advertising purposes.

The basis for the data processing is Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Payment Services

We integrate payment services from third-party companies on our website. When you make a purchase with us, your payment data (e.g. name, payment amount, bank details, credit card number) is processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions. The use of the payment service providers is carried out on the basis of Art. 6(1)(b) GDPR (contract processing) as well as in the interest of a payment process that is as smooth, convenient and secure as possible (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for the data processing; consent can be revoked at any time with effect for the future.

We use the following payment services / payment service providers within the scope of this website:

In-App Purchases via the Apple App Store and Google Play Store

If you make in-app purchases within our mobile app, the payment processing is carried out directly via the respective platform – the Apple App Store or the Google Play Store. In doing so, Apple and Google process personal data such as your account information, billing data and payment information. We ourselves do not receive access to your payment data within the scope of these transactions.

The contractual and data protection provisions of the respective providers apply to these payment processes.

You can find further information here:

Apple: https://www.apple.com/legal/privacy/de-ww/
Google: https://policies.google.com/privacy

Stripe

The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

You can read details on this in Stripe’s privacy policy at the following link: https://stripe.com/de/privacy.

Payment Services (Processing via Stripe)

We offer various payment methods, all of which are processed via our payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. The payment method is selected as part of the ordering process.

We offer the following payment types via Stripe:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

For details, please see PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Sofortüberweisung

The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “Sofort GmbH”). With the help of the “Sofortüberweisung” procedure, we receive a payment confirmation from Sofort GmbH in real time and can begin to fulfil our obligations immediately. If you have chosen the payment method “Sofortüberweisung”, you transmit the PIN and a valid TAN to Sofort GmbH, with which it can log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and carries out the transfer to us with the help of the TAN you have transmitted. It then immediately transmits a transaction confirmation to us. After logging in, your transactions, the credit line of the overdraft facility and the existence of other accounts and their balances are also automatically checked. In addition to the PIN and the TAN, the payment data you enter as well as data about your person are also transmitted to Sofort GmbH. The data about your person consists of first and last name, address, telephone number(s), email address, IP address and, if applicable, further data required for payment processing. The transmission of this data is necessary in order to establish your identity beyond doubt and to prevent attempts at fraud. You can find details on payment with Sofortüberweisung at the following link: https://www.klarna.com/sofort/.

American Express

The provider of this payment service is American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter “American Express”).

American Express may transfer data to its parent company in the USA. The data transfer to the USA is based on the Binding Corporate Rules. You can find details here: https://www.americanexpress.com/en-cz/company/legal/privacy-centre/binding-corporate-rules/.

You can find further information in American Express’s privacy policy: https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/.

Mastercard

The provider of this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter “Mastercard”).

Mastercard may transfer data to its parent company in the USA. The data transfer to the USA is based on Mastercard’s Binding Corporate Rules. You can find details here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

VISA

The provider of this payment service is Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter “VISA”).

The United Kingdom is considered a third country that is secure under data protection law. This means that the United Kingdom has a level of data protection that corresponds to the level of data protection in the European Union.

VISA may transfer data to its parent company in the USA. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

You can find further information in VISA’s privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

Our Social Media Presences

This privacy policy applies to the following social media presences:

Data Processing by Social Networks

We maintain publicly accessible profiles on social networks. The individual social networks we use can be found below.

Social networks such as Facebook, X, etc. can comprehensively analyse your user behaviour when you visit their website or websites with social media content. By visiting our social media presences, data protection-relevant processing operations are triggered:

A visit with a logged-in social media account can be assigned to the user account.
Even without a login or account, data can be collected via cookies or IP address.
Operators of the platforms can create user profiles and place interest-based advertising.

Please note that we cannot trace all processing operations on social media portals. You can find further information in the privacy policies of the respective providers.

Legal Basis

Our social media presences are based on our legitimate interest pursuant to Art. 6(1)(f) GDPR. The analysis processes of the social networks may be based on other legal bases, such as your consent (Art. 6(1)(a) GDPR).

Controller and Assertion of Rights

When visiting our social media presences, we are jointly responsible for the data processing together with the operator of the network. You can assert your rights (information, correction, deletion, etc.) both against us and against the operator. However, our influence over the data processing is limited.

Storage Period

Data collected by us is deleted as soon as the purpose ceases to apply or you revoke your consent. Stored cookies remain in place until they are manually deleted. We have no influence over the storage period at the platform operators – please inform yourself directly with the respective providers.

Your Rights

You have the right at any time to:

Information about your stored data,
Correction, deletion or restriction of processing,
Data portability,
Objection to the processing,
Complaint to the competent supervisory authority.

Social Networks in Detail

Facebook

We operate a profile on Facebook. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (Meta). The data may also be transferred to the USA.

We have concluded an agreement on joint responsibility with Meta (Controller Addendum).

You can change your advertising settings in the Facebook advertising settings.

For data transfer to third countries, see: EU standard contractual clauses and Facebook help.

Facebook’s privacy policy: https://www.facebook.com/about/privacy/

Meta is certified under the EU-US Data Privacy Framework.

Instagram

We have a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here:

You can find details on how Instagram handles personal data in their privacy policy: https://privacycenter.instagram.com/policy/

Meta is also certified for Instagram under the EU-US Data Privacy Framework.

Version 1.1 – Last modified: 10.07.2026